Suspension of "TSUBASA +" service



MIRAIRE, INC., Yokohama, Japan. (hereinafter "MIRAIRE")

We regret that we are required to inform you of the schedule for an interruption in the service for The Real World Game, TSUBASA+ for iOS/Android from 16:00 on May 31st, 2021.

We are most grateful for your ongoing support and patronage, the Management Team and staff deeply regret this sudden announcement to pause TSUBASA+ and services.

Since the launch of TSUBASA+ on 30th June 2020 we have endeavoured to provide a high quality service to the satisfaction of supporters and football fans worldwide. However, circumstances have determined that it is currently difficult to maintain a high quality service. We deeply regret suspending the service and ask for your understanding.


■ Schedule for Suspension of Service

Following server maintenance, TSUBASA+ will be updated, please follow the instructuction to update TSUBASA+. You will be unable to make in game purchases after the update.
● Tuesday, May 25, 2021 19:00
Closing Sales of TSUBASA POINTS

● Friday May 28, 2021 16:00 (JST)
Discontinue supply of TSUBASA+ at each app store

● Monday, May 31, 2021 16:00
Close access to the service proper.

■ Refunds for TSUBASA POINTS

Applications for refunds on unused Tsubasa points.
For Refunds please follow the procedure below.

[Refunds Paying party: "miraire Inc."]

[Refund Period]
Tuesday, May 25, 2021 following maintenance, through to 16:00 JST, May 31, 2021.

[Application for Refund]
Email: info@tsubasa.plus
Subject: "TSUBASA+ Refund Request"
Add the following information to your email.

Your Personal Details
Enter the following information in the body of the email
● User name
● User Code
(You can find this information on the "Add Follower" Screen)

[Bank Information]
● Bank name
● Branch name/number
● Account number
● Account name(in Kanji or as registered at your bank)
● Account name(in Katakana)
● Email Address
※ Only bank accounts in Japan are supported.

[TSUBASA+ User Information]
Please attach the following screenshots.
● MAP Screen(with TP and TG clearly visible)
● Add Follower Screen
(Tap menu on the MAP Screen >> Menu Screen >> Tap "Followers" >> Tap "Add Follower" icon (Upper Right) to open the "Add Follower" Screen).

The "TSUBASA + Management Team" will contact you within 5 business days of receiving your email.
If you do not receive a response within 5 business days, please contact us again.
If you do not apply for a refund within the Refund Period, you will not be able to obtain a refund.

[Refund Procedure]
After completing the ApplicationProcess, the Yen equivalent for the number of TSUBASA Points remaining in your account will be transferred to your account at the Japanese Bank as directed in your application.

● Conversion Rate: 1 TSUBASA Point =1.2 yen
● Bank Transfer Fee: Paid by MIRAIRE, INC.
● Date of Transfer: About one month

■ [Please Note]
● If you wish to apply for a refund please DO NOT use any TSUBASA POINTS, and finally do not delete TSUBASA+ from your phone, until your refund has been completed.
● Emails from "info@tsubasa.plus" may be blocked by your email settings. Please check your email settings so that you can receive emails from "info@tsubasa.plus".
● If we need to confirm any details in your application, we will contact you by email. If we are unable to confirm your details you will not be eligible for a refund.
● Please note that we are unable to notify you when your refund transfer is complete.


■ Using the Remaining TSUBASA POINTS

Remaining TSUBASA POINTS shall be valid until the last day of service, Monday May 31, 2021.
Please note that unused TSUBASA POINTS will be lost when the service closes on Monday May 31, 2021


■ [Please Note]

When receiving inquiries it is necessary for us to confirm each customer's data. To ensure we have you correct data, please link your TSUBASA+ Account to your SNS Account by following the steps below.
(The handling of In-Game User data, items, cards is currently under review.)
Tap 三 on the Map Screen for the Main menu
Tap the Settings icon on the Main Menu Screen
Tap "Data Transfer."
Select the SNS account you wish to link to your TSUBASA+Account
Tap the [Data Link Function] button.
Insert your SNS ID and Password.
The account you selected is linked to your TSUBASA+Account.
● Please note that data transfer will not be possible after 16:00 on May 31, 2021 (Monday).

■How to link with SNS

※Please note that data transfer will not be possible after 16:00 on May 31, 2021 (Monday).




Thank you for your continued support of "TSUBASA +."
We deeply regret any inconvenience this may cause.
For the short period until the service closes, we hope you continue to enjoy TSUBASA+.

Please note we will not be able to support or respond to any issues after the service has closed.
Tuesday, May 25, 2021
TSUBASA+ Management Team